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FAQ | Alleiraplaza

FAQ

 

ORDERS


Do I need an account to order?

Yes, you need to create an account to place an order. You will get confirmation order and order status through email.

How do I order?

Please visit our “How to Shop” section.

How long will it take to confirm my order?

The order will be confirmed when payment has been successful.

Can I change or cancel my order?

Orders submitted on our website process and ship as soon as we can. Unfortunately, we cannot cancel or modify your orders. We are sorry for any inconvenience this may cause.

How will I know if alleiraplaza.com has received my order?

You will receive a confirmation e-mail shortly after you enter the order.

PAYMENT


What payment methods do Alleiraplaza.com accept?

We accept Credit Card (Visa and MasterCard), Debit/Klik Pay and Bank Transfer.

How to confirm my payment?

Check your email for an order confirmation from us.

How many hours do I have to complete a payment?

You need to complete payment not later than 5 days.

What should I do if my payment has been declined?

You can email us to customerservice@alleiraplaza.com

 

RETURNS


What should I do if I receive the wrong product or have a problem with the product I ordered?

Please contact us as soon as possible to customerservice@alleiraplaza.com with the order number, details and photos of wrong product you received. Please do not throw or remove the tag because we will change your item with the same price or below.

Can I request for a return?

Yes, you can return for wrong product, size exchange or defect on the product you receive. Except for sale item and that used voucher are not refundable. Please contact us to customerservice@alleiraplaza.com for more information.

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